Website Hosting, Maintenance & Support Options
There are a number of options depending on the level of support you need. Take a moment to read and select the most appropriate option for your website.
Your website is hosted on our state of the art dedicated servers which are optimised to ensure it loads quickly (important for Google Search Engine Optimisation SEO) and performs well for anyone visiting the site.
Just like a motor vehicle which needs to be serviced and tuned regularly to keep it running well and prevent breakdowns, your website also requires regular maintenance.
Your website software and plugins are constantly needing to be updated as these are released, security vulnerabilities and hacking activity needs to be monitored and measures put in place to prevent malware, and should your site be hacked then it needs to be cleaned up and restored to being fully functional.
Unfortunately, websites are not immune to viruses, malware and hacking and it is no longer an option to hope that you'll be right! Should you be hacked, this affects enquiries, sales and Google will blacklist your website and prevent people visiting it. It can be expensive to repair, and sometimes may entail a total rebuild costing thousands.
Fortunately, when your website is maintained with us, you are covered by our Hack Guarantee.
Should you discover malware or your website is hacked, then it is cleaned up or restored from the most recent 'clean' backup at no additional cost.
It doesn't matter how many times this occurs, with the Hack Guarantee you will never pay anything additional to have your website cleaned and restored.
N.B. it can cost upwards of $500 - $1,500 to pay to have a website cleaned and restored after being hacked - and that excludes reputational and SEO damage.
After a website is hacked, part of the clean up is to ensure additional security measures are implemented to minimise it reoccurring. Your website is safe when you place it in our care.
Access To WordPress Website How-To Videos and Guides ... and more!
To help you, your staff and your team work with your website, you will have access to a special 'member only' area with:
This is a PDF Guide which is updated at every new release or WordPress to help you manage your website.
There are over 136 professionally made, short how-to tutorial videos to help you with thinks like creating pages, blog posts, uploading images, embedding videos, making a contact form, selling products, Google analytics, and so much more
Valuable time saving and useful tools are included in the Resources section. Many of these are essential for the smooth running, measuring, tracking and speed of your website. Just a few of the tools include compressing images without sacrificing quality, discovering what questions people are searching for that you can provide answers to in a blog post (awesome for SEO), find out who is linking to your website, wher to get great quality images you can use on your website for free, ... More and more resources are being added regularly.
Over the years, people have asked hundreds of questions on how to accomplish simple to more complex things with their website. These include making a conditional form, showing different content on a page depending on whether it is being viewed on mobile or desktop, split testing pages to see which wells more, sending a newsletter automatically from a collection of blog posts on the website, ... You can even ask a question and often the answer will be created into a how-to article posted in this area.
Seminars & Events
You will have access to many of the events and seminars run on helping you harness the power of online marketing, tools and strategies to run your business more effectively, profitably and saving you time to enjoy yourself.
Choose Your Plan
Below are the hosting, maintenance and support options available to you. Simply choose the level of support you require based on what you think you will need and how 'hands on' you are.
You can upgrade or downgrade any time with one months notice so you are not locked in to any level.