Your web content management system (Web CMS) is a critical component of your digital customer experience programs. Forrester analyst Ted Schadler has called the Web CMS the backbone of any digital experience delivery system. Research from CMSWire confirms organizations aren’t always happy with their existing Web CMS platforms (download required). About 38 percent plan to invest in a Web CMS/DX platform in the next 12 months, and 27 percent are evaluating the possibility. Only about 11 percent will stay with their current platform.
content management system
For our buying guide of the best content management system (CMS) software, we evaluated the top performers as well as programs that occupy a specific industry niche. We sought out services that go beyond just uploading and managing content. We looked for platforms that offer customization, including plug-ins for eCommerce and SEO optimization, so your website does what you want it to do, and it shows up high in search engine rankings. We also looked for applications that allow multiple users to upload content and that allow you to customize security settings for different users of the software.