With the increase in malicious activity, malware, viruses and hacking on WordPress websites, regular monitoring and maintenance is important to minimize disruption and damage to the sites.
The WordPress Maintenance and Monitoring Package includes the following:
BACKUP
| ITEM | DESCRIPTION | FREQUENCY |
|---|---|---|
| Backups | MySQL Database Backup | Weekly |
| Full Site Backup | Monthly | |
| Backup Storage | Securely stored offsite | |
| Backup Retention | Most recent 52 MySQL | |
| Most recent 12 Full Backups | ||
| Backup Restore | Restore to most recent clean backup. | Within 4 hours of notification |
UPDATE
| ITEM | DESCRIPTION | FREQUENCY |
|---|---|---|
| Wordpress Core | Apply updates within the day of release | Daily |
| Wordpress Standard Plugins | Apply updates within the day of release | Daily |
| WordPress Premium Plugins (1 click) | Apply updates within the day of release | Daily |
| WordPress Premium Plugins (requiring manual download) | Apply Updates within the day of of being supplied with the plugin update files. | As required |
| Apply Updates within the day of being supplied with the login credentials to retrieve the update files. | As required | |
| Plugin Update Failure | Restore to previous | As required if plugin fails or breaks a site. |
| Word Press Standard Themes | Apply Updates within the day of release | Daily |
| WordPress Premium Theme Frameworks (1 click) | Apply Updates within the day of release | |
| WordPress Premium Theme Frameworks (requiring manual download) 2 | Apply Updates within the day of being supplied with the plugin update files. | As required |
| Apply Updates within the day of being supplied with the login credentials to retrieve the update files. | As required |
MAINTENANCE
| ITEM | DESCRIPTION | FREQUENCY |
|---|---|---|
| Comments | Delete SPAM | Weekly |
| Posts | Delete Post Revisions | Weekly |
| Delete Auto Draft Posts | Weekly | |
| Optimise | Optimise MySQL Database Tables | Weekly |
SECURITY
| ITEM | DESCRIPTION | FREQUENCY |
|---|---|---|
| Security | Scan for malware and remove | Weekly |
| Uptime | Monitor site Uptime/ Downtime | Hourly |
HOSTING
All websites hosted on our dedicated servers include all of the above. There is no additional charge for hosting, it is included.
If your website is not hosted with us, you are free to request it to be moved to our secure, robust, optimised, fully managed server. This will save on your current hosting costs and will include all of the maintenance items above.
If you would like to find out more about migrating your website to our secure servers, please enquire.
Notes
- Premium Plugins that require manual updating will need to be supplied or login details to retrieve the update provided.
- Premium Themes that require manual updating will need to be supplied or login details to retrieve the update provided. Note: If the theme has been customised, the customisations should be transferred to a child theme, or custom file to prevent customisations being overwritten with an update. This will incur and additional set up fee which will be quoted on request.
- Should plugins fail to work as expected, conflicts or errors occur these will be notified along with recommendations of alternative plugins or process to fix the issue. Plugin code will not be changed, but a support ticket will be lodged with the plugin developer. The plugin will be updated as these are released following the lodgment of a ticket.
Does not include:
- Plugin or theme configuration in the event there are additional changes in the settings or configuration of the theme or plugin release.
- Fixing issues that have arisen due to a client applying updates to the WordPress Core, Themes or Plugin.
- Issues that arise from the client applying updates to themes that have been customised on a 1 click updatable theme. If the theme is not to be updated, please advise so it can be removed from the update list.
- Fixing issues that have arisen that are as a result of clients changing settings of the theme, plugins or WordPress CMS, or that have resulted in poor server environment.
- Issues that have arisen due to server side upgrades or maintenance.
Warranties and Liabilities
We work hard to ensure that your website is maintained and updated to the highest of standard.
We use the best preventative measures for updates and malware, however cannot guarantee that your site will be not be hacked or error free a result of new malware technology or the plugins and themes your site runs.
We can’t be liable to you or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to operate this website and any other web pages, even if you have advised us of the possibilities of such damages.
If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
